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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tim Murphy

December 23, 2025

5  out of  5
rating by Tim Murphy
"Great prices Extraordinary service highly recommend"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear you found our prices great and our service exceptional. At Jacob Spence State Farm, we're committed to providing the best insurance solutions and support for our clients. We truly appreciate your recommendation and look forward to assisting you with all your insurance needs in the future!"
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Shawn morris

December 19, 2025

5  out of  5
rating by Shawn morris
"Excellent communication skills, very professional and courteous. The entire process was speedy and efficient I look forward to continuing business with them."
We responded:
"Thank you for your wonderful feedback! We're proud to offer professional, courteous service with clear communication every step of the way. Providing a fast and efficient insurance experience is what we strive for at Jacob Spence State Farm. We're excited to continue supporting your insurance needs and delivering exceptional value!"
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Neciaa James

December 16, 2025

5  out of  5
rating by Neciaa James
"Jalen was a pleasure to meet! He made sure to break everything down for me to understand easily and I left with affordable car and life insurance."
We responded:
"Thank you for sharing your experience! We’re thrilled to hear that Jalen provided clear, easy-to-understand guidance and helped you secure affordable car and life insurance. At Jacob Spence State Farm, we pride ourselves on delivering personalized insurance solutions that fit your budget and coverage needs. Looking forward to assisting you with all your insurance needs in the future!"
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Barbie Nix

November 24, 2025

5  out of  5
rating by Barbie Nix
"Wonderful customer service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience with our customer service. If there's anything else we can assist you with, please don't hesitate to reach out!"
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Natasha McClain

November 21, 2025

5  out of  5
rating by Natasha McClain
"Jalen is great! Every time I have a problem I can come in and talk to him and we get it solved. He is straight forward and patient. I definitely recommend him."
We responded:
"Thank you for your wonderful review! We’re glad to hear that Jalen consistently provides excellent customer service and effective solutions for your insurance needs. At Jacob Spence State Farm, we strive to offer straightforward, patient support for life insurance, vehicle insurance, commercial insurance, and renter’s insurance. Your recommendation means a lot to us, and we’re here to ensure you receive the best coverage and personalized service every time. Thank you for choosing us as your trusted insurance provider!"
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Yolanda Ball -Morales

November 20, 2025

5  out of  5
rating by Yolanda Ball -Morales
"Very reliable"
We responded:
"We appreciate your feedback! Reliability is at the core of our insurance services, whether it’s life insurance, vehicle insurance, commercial insurance, or renter’s insurance. Our team is dedicated to providing consistent, trustworthy coverage and support to give you peace of mind. Thank you for choosing us as your dependable insurance partner!"
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Donterrius Snead

November 19, 2025

5  out of  5
rating by Donterrius Snead
"Spoke with Jalen and he was awesome. He answered all my questions and got me and my wife the best rate for both of us. I highly recommend him!!!! Thanks for everything again!!"
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that Jalen provided exceptional customer service and helped you and your wife secure the best insurance rates. At Jacob Spence State Farm, we pride ourselves on delivering personalized life insurance, auto insurance, and more to meet your unique needs. Your recommendation means a lot to us, and we look forward to assisting you with all your insurance needs in the future. Thanks again for choosing us for your trusted insurance solutions!"
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Stephanie Redman

November 19, 2025

5  out of  5
rating by Stephanie Redman
"Welcome company to have for your Insurance needs."
We responded:
"Thank you for your kind words! We’re proud to be your trusted partner for all your insurance needs, including life insurance, vehicle insurance, commercial insurance, and renter’s insurance. Our dedicated team is committed to providing personalized service and comprehensive coverage to protect what matters most to you. Whether you’re looking for affordable life insurance plans, reliable vehicle insurance, or tailored commercial insurance solutions, we’re here to help. Contact us today for expert insurance services you can count on!"
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E. Wright

October 2, 2025

5  out of  5
rating by E. Wright
"Jalen was great and fast and had me signed up in less that 5 min!AMAZING rates!!"
We responded:
"Thanks for the awesome feedback! We’re glad Jalen could get you signed up so quickly with great rates. If you need anything else, we’re here to help!"
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Wendy Blair

September 29, 2025

5  out of  5
rating by Wendy Blair
"Jalen at state farm was so easy to work with and gave me a great price on my auto insurance. Would recommend to friends and family"
We responded:
"We’re happy to hear Jalen made things easy and got you a great price! We really appreciate you recommending us to your friends and family. If you ever need anything, just let us know."
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Larry Greenway

September 15, 2025

5  out of  5
rating by Larry Greenway
"Stephanie was very professional and was very courteous. She has a help attitude! And I appreciate her expertise and knowledge. If you're looking for someone that can not only give you good customer service but a reasonable price make sure you give Stephanie a call. PS she has a great laugh too!"
We responded:
"Stephanie will be thrilled to hear this. She’s always happy to help and it’s great to know her positive attitude and laugh made your experience even better. We really appreciate you taking the time to share your experience and recommend her. Looking forward to helping you again whenever you need!"
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Glenn Belter

August 28, 2025

5  out of  5
rating by Glenn Belter
"They were not pushy and provided me with accurate information and pricing. They met all my expectations and gave me excellent advice."
We responded:
"I’m really glad to hear that you felt well-informed and not pressured during your experience with us. We always aim to provide honest advice and clear pricing, so it means a lot to know we met your expectations. Thanks for taking the time to share your feedback!"
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Abigail Walters

August 21, 2025

5  out of  5
rating by Abigail Walters
"Jacob is so good at what he does. Always so helpful, and answers any questions we have had. Has been extremely efficient whenever we have had to make changes. Highly recommend!!!!"
We responded:
"Thank you so much for the wonderful recommendation! We’re glad to hear we’ve been able to help and provide the answers you needed. It’s always our goal to be as efficient and helpful as possible. We truly appreciate your trust and look forward to continuing to assist you whenever you need!"
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Carrell Mullins

August 21, 2025

5  out of  5
rating by Carrell Mullins
"Jacob saved the day. He was able to give us better coverage than we had for a better price. He was so nice and very helpful, and explained everything in detail. We so appreciate his friendly service and was a blessing to do business with."
We responded:
"We really appreciate your kind words! It means a lot to know we could help you find better coverage at a great price. It was truly a pleasure working with you, and we're always here if you need anything else. Thank you for your trust, and we look forward to assisting you again in the future!"
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Nick Wilson

August 19, 2025

5  out of  5
rating by Nick Wilson
"Jacob has been excellent at helping us identify insurance needs and educating us on which policies work best for our situations. Never pushing any particular ideas or agendas, just giving us options and how each address needs in different ways. He understands this business is about trusting, longterm relationships and not just a transaction. Insuring people is in this man’s DNA."
We responded:
"Thank you so much for your kind words! It means a lot to us to hear that we were able to help you understand your insurance options without any pressure, just honest advice tailored to your needs. Building trust and long-term relationships is really important to us, and we're glad that came through in our work together. We truly appreciate your trust and look forward to being here for you whenever you need."
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Douangsavanh Panyavong

August 19, 2025

5  out of  5
rating by Douangsavanh Panyavong
"Jalen is the BEST! He listen and respond quickly and get the work done!!✅"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jalen provided excellent service and was quick to respond. We'll be sure to pass along your compliments to him! If you need anything else, feel free to reach out. "
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Eric Draven

August 1, 2025

5  out of  5
rating by Eric Draven
"Exelent service and prices ⭐s"
We responded:
"We truly appreciate your positive feedback! It means a lot to us that you’re happy with our service. Thanks for choosing us!"
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Tadg McEvoy

July 30, 2025

5  out of  5
rating by Tadg McEvoy
"Jalen was a pleasure to work with. He answered all of our questions & drew up multiple quotes for us. He made this whole process both quick and easy."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jalen was able to make the process quick and easy for you. We appreciate your feedback and look forward to assisting you again in the future!"
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Connor Walters

July 26, 2025

5  out of  5
rating by Connor Walters
"Jacob is always available, helpful and knowledgeable! Anytime I call he has answers, and helps us find plans to fit our needs as they change. 10/10 would 100% recommend to anybody."
We responded:
"Thank you for your kind words and recommendation! We appreciate your trust and are here anytime you need us!"
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Charlene Nicole

July 8, 2025

5  out of  5
rating by Charlene Nicole
"Jacob made extra effort to save me money. He was able to lower my daughter’s bill as well. While I love the convenience of the app, I also really appreciate his more personal approach to getting the policy set up."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we were able to provide you with both the convenience of our app and a personal touch to help save you and your daughter money. If you ever need any further assistance, please don't hesitate to reach out!"
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Jerome Jones

June 4, 2025

5  out of  5
rating by Jerome Jones
"Jalen was very helpful with finding policies that best fit my needs. He was very patient and explained everything to me in a way that was very easy to understand and follow. He helped me find policies that were cheaper and better than the ones I was already paying for with a different company. 10/10 recommend working with Jalen."
We responded:
"Thank you so much for your glowing review! We’re thrilled to hear that Jalen was able to help you find policies that better fit your needs while also saving you money. His patience and clear explanations are key to ensuring our clients feel confident in their choices. We appreciate your recommendation and hope to assist you again in the future!"
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Sharell McLaurine

May 24, 2025

5  out of  5
rating by Sharell McLaurine
"Jalen Wilkerson did a phenomenal job with my questions and getting me set up on a new policy bundle that was affordable. His experience and knowledge in this process helped me to make a better decision on getting a new policy. Thank you Jalen Wilkerson!"
We responded:
"Thank you for your wonderful feedback! We’re so glad to hear that Jalen was able to assist you with your questions and help you find an affordable policy bundle. His expertise is invaluable, and it’s great to know he made the process easier for you. We appreciate your recognition of his hard work and dedication. If you need anything else in the future, don’t hesitate to reach out!"
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Jennifer W.

May 19, 2025

5  out of  5
rating by Jennifer W.
"Jalen was so helpful and efficient. Spent the day on the phone getting quotes and he was by far the easiest/fastest/most accurate person I dealt with all day across all the companies. Highly recommend getting insurance through him!"
We responded:
"Thank you for your fantastic review! We're delighted to hear that Jalen provided you with such efficient and accurate service. It's great to know he stood out among the rest and made your experience a positive one. We truly appreciate your recommendation and look forward to assisting you again in the future!"
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MrMackgee

May 11, 2025

5  out of  5
rating by MrMackgee
"Made the experience of switching insurance providers such an easy and stress free experience. Personable and professional, Jacob is great to work with!"
We responded:
"Wow, thank you for the fantastic feedback! We're thrilled to hear that our office made your transition to us so smooth and enjoyable. We always try our best to make the process feel effortless! If you ever have more questions or need assistance down the line, just give us a shout. We’re always here to help!"
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Jocelyn Ortiz

April 29, 2025

5  out of  5
rating by Jocelyn Ortiz
"Jalen was super helpful! I was in the progress of buying a new car and he provided me quotes for the car I added. Very helpful and professional and worked with my busy schedule. The quotes are the best in my area. My renters insurance quote was cheaper than lemonade insurance for the same benefits. Definitely recommend!"
We responded:
"Thanks for the review! We're happy Jalen could help you with your car insurance quotes and worked around your schedule. It’s great to hear our renters insurance was priced competitively too! We really appreciate your recommendation and your business. If you need anything else, just let us know!"