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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ramona Cummings

April 21, 2026

5  out of  5
rating by Ramona Cummings
"They were kind and explained all my question. They answered my call quickly and added the human touch that is missing now days. Thank you so much"
We responded:
"Wow, thank you for the 5-star review, Ramona! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Melissa Cagle

April 7, 2026

5  out of  5
rating by Melissa Cagle
"Jacob was very helpful he did several different quotes for us giving us options !! Very pleased !!"
We responded:
"We are grateful for your 5-star review, Melissa! Thanks for taking a moment to share your positive rating of State Farm Agent Jacob Spence’s Team here in Shelbyville . "
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Max Tom

April 7, 2026

5  out of  5
rating by Max Tom
"Malea was wonderful! So grateful for is help!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Shelbyville to know that you had such a wonderful experience with us here on State Farm Agent Jacob Spence’s Team."
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Lucas Fowler

March 19, 2026

5  out of  5
rating by Lucas Fowler
"Very friendly and helped me save money."
We responded:
"Lucas, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jacob Spence’s Team!"
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Curtis Cook

March 16, 2026

5  out of  5
rating by Curtis Cook
"Easy and great to work with!"
We responded:
"Curtis, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Jacob Spence’s Team is just a call or email away!"
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Kathie Haber

March 10, 2026

5  out of  5
rating by Kathie Haber
"Jacob was very willing to work with me as I searched for a new policy and in my time frame. He answered my questions and clarified information I was fuzzy on. I would highly recommend him and his company ."
We responded:
"Thank you for the amazing review, Kathie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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linda weatherspoon

February 26, 2026

5  out of  5
rating by linda weatherspoon
"He was a very nice person and he got the job done. Thank you, Jaylen."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Nia Wylie

February 18, 2026

5  out of  5
rating by Nia Wylie
"Jalen made the process so quick and easy. I recently moved to TN a needed to update my car insurance. He was referred to me and immediately sent quotes for car and renters insurance. The setup took no more than fifteen minutes. I highly recommend him to anyone looking for insurance."
We responded:
"Thank you for the 5-star review, Nia! Here on State Farm Agent Jacob Spence’s Team, we are proud to serve our community and appreciate your recognition. "
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Patrick S

February 10, 2026

5  out of  5
rating by Patrick S
"Jalen was awesome! Just moved to the area and it was a seamless and painless policy transfer because of the team here."
We responded:
"Thank you for taking the time to leave such a great review, Patrick. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Jessica Ajayi

January 29, 2026

5  out of  5
rating by Jessica Ajayi
"Always a great service!"
We responded:
"Thank you for your kind review of State Farm Agent Jacob Spence’s Team. We appreciate it! Thank you for the amazing review, Jessica! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Erica Tripodo

January 24, 2026

5  out of  5
rating by Erica Tripodo
"The team was so helpful"
We responded:
"Thank you for taking the time to leave such a great review, Erica. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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J M

January 15, 2026

5  out of  5
rating by J M
"Great service. Jalen made is easy. Thank you."
We responded:
"We appreciate your review, J. We are so happy that you had such a wonderful experience with State Farm Agent Jacob Spence’s Team here in Shelbyville ! "
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Tim Murphy

December 23, 2025

5  out of  5
rating by Tim Murphy
"Great prices Extraordinary service highly recommend"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear you found our prices great and our service exceptional. At Jacob Spence State Farm, we're committed to providing the best insurance solutions and support for our clients. We truly appreciate your recommendation and look forward to assisting you with all your insurance needs in the future!"
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Shawn morris

December 19, 2025

5  out of  5
rating by Shawn morris
"Excellent communication skills, very professional and courteous. The entire process was speedy and efficient I look forward to continuing business with them."
We responded:
"Thank you for your wonderful feedback! We're proud to offer professional, courteous service with clear communication every step of the way. Providing a fast and efficient insurance experience is what we strive for at Jacob Spence State Farm. We're excited to continue supporting your insurance needs and delivering exceptional value!"
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Neciaa James

December 16, 2025

5  out of  5
rating by Neciaa James
"Jalen was a pleasure to meet! He made sure to break everything down for me to understand easily and I left with affordable car and life insurance."
We responded:
"Thank you for sharing your experience! We’re thrilled to hear that Jalen provided clear, easy-to-understand guidance and helped you secure affordable car and life insurance. At Jacob Spence State Farm, we pride ourselves on delivering personalized insurance solutions that fit your budget and coverage needs. Looking forward to assisting you with all your insurance needs in the future!"
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Barbie Nix

November 24, 2025

5  out of  5
rating by Barbie Nix
"Wonderful customer service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience with our customer service. If there's anything else we can assist you with, please don't hesitate to reach out!"
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Natasha McClain

November 21, 2025

5  out of  5
rating by Natasha McClain
"Jalen is great! Every time I have a problem I can come in and talk to him and we get it solved. He is straight forward and patient. I definitely recommend him."
We responded:
"Thank you for your wonderful review! We’re glad to hear that Jalen consistently provides excellent customer service and effective solutions for your insurance needs. At Jacob Spence State Farm, we strive to offer straightforward, patient support for life insurance, vehicle insurance, commercial insurance, and renter’s insurance. Your recommendation means a lot to us, and we’re here to ensure you receive the best coverage and personalized service every time. Thank you for choosing us as your trusted insurance provider!"
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Yolanda Ball -Morales

November 20, 2025

5  out of  5
rating by Yolanda Ball -Morales
"Very reliable"
We responded:
"We appreciate your feedback! Reliability is at the core of our insurance services, whether it’s life insurance, vehicle insurance, commercial insurance, or renter’s insurance. Our team is dedicated to providing consistent, trustworthy coverage and support to give you peace of mind. Thank you for choosing us as your dependable insurance partner!"
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Donterrius Snead

November 19, 2025

5  out of  5
rating by Donterrius Snead
"Spoke with Jalen and he was awesome. He answered all my questions and got me and my wife the best rate for both of us. I highly recommend him!!!! Thanks for everything again!!"
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that Jalen provided exceptional customer service and helped you and your wife secure the best insurance rates. At Jacob Spence State Farm, we pride ourselves on delivering personalized life insurance, auto insurance, and more to meet your unique needs. Your recommendation means a lot to us, and we look forward to assisting you with all your insurance needs in the future. Thanks again for choosing us for your trusted insurance solutions!"
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Stephanie Redman

November 19, 2025

5  out of  5
rating by Stephanie Redman
"Welcome company to have for your Insurance needs."
We responded:
"Thank you for your kind words! We’re proud to be your trusted partner for all your insurance needs, including life insurance, vehicle insurance, commercial insurance, and renter’s insurance. Our dedicated team is committed to providing personalized service and comprehensive coverage to protect what matters most to you. Whether you’re looking for affordable life insurance plans, reliable vehicle insurance, or tailored commercial insurance solutions, we’re here to help. Contact us today for expert insurance services you can count on!"
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E. Wright

October 2, 2025

5  out of  5
rating by E. Wright
"Jalen was great and fast and had me signed up in less that 5 min!AMAZING rates!!"
We responded:
"Thanks for the awesome feedback! We’re glad Jalen could get you signed up so quickly with great rates. If you need anything else, we’re here to help!"
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Wendy Blair

September 29, 2025

5  out of  5
rating by Wendy Blair
"Jalen at state farm was so easy to work with and gave me a great price on my auto insurance. Would recommend to friends and family"
We responded:
"We’re happy to hear Jalen made things easy and got you a great price! We really appreciate you recommending us to your friends and family. If you ever need anything, just let us know."
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Larry Greenway

September 15, 2025

5  out of  5
rating by Larry Greenway
"Stephanie was very professional and was very courteous. She has a help attitude! And I appreciate her expertise and knowledge. If you're looking for someone that can not only give you good customer service but a reasonable price make sure you give Stephanie a call. PS she has a great laugh too!"
We responded:
"Stephanie will be thrilled to hear this. She’s always happy to help and it’s great to know her positive attitude and laugh made your experience even better. We really appreciate you taking the time to share your experience and recommend her. Looking forward to helping you again whenever you need!"
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Glenn Belter

August 28, 2025

5  out of  5
rating by Glenn Belter
"They were not pushy and provided me with accurate information and pricing. They met all my expectations and gave me excellent advice."
We responded:
"I’m really glad to hear that you felt well-informed and not pressured during your experience with us. We always aim to provide honest advice and clear pricing, so it means a lot to know we met your expectations. Thanks for taking the time to share your feedback!"
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Abigail Walters

August 21, 2025

5  out of  5
rating by Abigail Walters
"Jacob is so good at what he does. Always so helpful, and answers any questions we have had. Has been extremely efficient whenever we have had to make changes. Highly recommend!!!!"
We responded:
"Thank you so much for the wonderful recommendation! We’re glad to hear we’ve been able to help and provide the answers you needed. It’s always our goal to be as efficient and helpful as possible. We truly appreciate your trust and look forward to continuing to assist you whenever you need!"